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PostPosted: Fri May 21, 2010 10:06 am
 


I never got away without paying my bills when I was deployed, why should this guy? Just another example of some people in the military that think everything should be handed to them. I'm sure you've all seen them before.


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PostPosted: Fri May 21, 2010 10:28 am
 


Fucking Rogers. I just cancelled my account with these thieves last week.

Cost me $500 bucks to cancel the account early. (worth every penny)

They fucked up my last 3 bills with over charges of hundreds of dollars. They did fix them, but I figured after the last screw up I was ahead of the game, time to cash in.


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PostPosted: Fri May 21, 2010 10:55 am
 


Regina Regina:
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Lack of competition really isn't the point though. They sign a contract they stick to it or find another company, there are more than one, if they don't like any contracts then don't use a cell phone, it is possible to live without them if one is so disgusted.

I you live in a large city there are more than one. If you live in a rural area in Canada you may be lucky to have one and they can treat you however they like. I live in a larger city and only have two carriers to choose from. Depending on the cell tower coverage needed, you may only have one to choose from. My Rogers phone doesn't work outside my city limits and I can't get cell service without driving 5 hours west or 6.5 hours east. That leaves me with the other if I want the "spotty" coverage outside the city.
They want people locked into contracts so they don't have to compete with their rivals month to month, so that makes it a contract to unfairly keep you out of the competition for a longer period. My friend lives in Florida during the winter and pays $20/month no contract and unlimited calling. My wife who rarely has her phone turned on never mind actually use it pays $45/month and had to sign a 2 year contract.
Canadians are getting screwed by their cell phone providers..........but haven't figured it out yet.


I don't think it's about the lack of competition, Regina. Canada has three major providers (Telus, Rogers, and Bell), and a bunch of smaller companies like Virgin, Solo, Fido, etc (some of these are owned in whole or in part by the big three).

Canadians get screwed mostly because the country is so big and the population is so small. Most other countries with more affordable rates either have larger populations or much smaller countries (or both), which means people are more concentrated and it's far cheaper and easier to roll out new technologies.

Think about it, in the late 80 the first gen (analog cell phones came out), then in the mid-90s, second gen (digital) arrived. In the past few years, the 3rd gen technology has popped up. So that means cellular providers have had to upgrade their entire networks at least twice times in the past 15 years,which costs a lot of money. And it's not like Tokyo, where you can put up a few hundred towers and have access to 30 million in population, here a similar sized city (like say Toronto) has four or five million. Then you've got to build up towers all along our highways, in smaller cities like Edmonton or Moncton, etc. all the while, all this technology is used by far fewer people than in China, or the US or Europe, so of course it's going to cost more and take more time.

Don't get me wrong, I hate Canadian cell companies as much as most people, and refuse to buy a Blackberry or iPhone simply because I won't shell out $199 for a phone and $60-75 a month for the privilege of having a 'cool' phone. I agree that the contracts they all expect you to sign are brutal and refuse to sign one myself and just use a pay-as-you-go phone from Solo. It's not a cool phone, but it works when I need it to.

No, Canadians are screwed by the huge size of our country and the small population base living here. If we had the same population as the US, rates would be far lower, because they could spread the cost of all these improvements and maintenance) over more people. That's why your buddy in Florida pays less than you do, because there are far more people in Florida than in Saskatchewan. If you don't believe me, call someone in Montana and ask them what they pay for cellular coverage (and how crappy it is). Most of the big US carriers don't even have their own towers there (at least AT&T didn't a couple of years ago when I worked at one of their call centres) and just have their members roam on the tiny carrier company that owns the towers there (Mountain Wireless I think).


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PostPosted: Fri May 21, 2010 11:21 am
 


Monkeyman Monkeyman:
It'd be nice if Rogers made an exception for soldiers, but he did sign a contract, I guess.

Yes he did. They're agreeing to the $30-some dollars per month. I don't see what he's whining about.

$1:
"But when he signed his contract he had no idea when, and if, he was going to be deployed..."


Rrrreeeeally... You sign up as a reservist as a war is going on, and you have no clue that you could be deployed in the next 3 years? If he couldn't figure that out, I'd say the contract is the least of his worries.


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PostPosted: Fri May 21, 2010 11:36 am
 


This is just lousy customer service period. The customer rep (any one of the three his dad talked to according to the story) could have at any point suspended the account. That's all they had to do, this doesn't mean he cancels it just means that he's not billed for those 6-9 months he is deployed for and when he get's back he picks up where he left off... one month into a three year contract.

Now the reps will try to up sell, in this case tell the customer that they do not have this option until x amount of time has passed in the term but that is horse feathers. I know, I used to set up the contracts for AT&T and Cingular. It's a flip of the switch nothing more. For deployed troops cell companies have a policy to suspend, this is not an issue as for say someone who just wants a new phone but break the service contract.

Rodgers pays dirt for their customer reps and train them even less. They are told from day one to get as much money out of the customer as possible and hold them to their contracts knowing full well the dealers promise the sun and the moon to get a sale. This is the result and the fair market should correct this by media exposure like this story and people canceling their contracts with this company and going to companies like Shaw when they roll out their cell networks later in 2011.

Bad form on Rogers for letting this get out of hand.


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PostPosted: Fri May 21, 2010 11:45 am
 


I got fed up with Rogers awhile back and flat out canceled my internet and phone at once. Told them straight out it was customer service and I'd have dumped them for cable as well but I'm on the wrong side to get Bell sat.

Rogers is just AWFUL for service. This does not surprise me one bit.


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PostPosted: Fri May 21, 2010 11:56 am
 


wildrosegirl wildrosegirl:
Rrrreeeeally... You sign up as a reservist as a war is going on, and you have no clue that you could be deployed in the next 3 years? If he couldn't figure that out, I'd say the contract is the least of his worries.


Actually, as a reservist in Canada you must volunteer to deploy overseas. You cannot be deployed, unless you volunteer, so this is entirely his fault and not his providers.


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PostPosted: Fri May 21, 2010 12:15 pm
 


Shaw??? If it's the same as the cable provider, I'll takes my chnaces with Rogers thank you very much. I had Shaw when I lived in Windsor, and quite frankly, they could give Bell lessons on being greedy assholes.
Mind you, I don't use cell phones, have ZERO need for one. But for cable and internet service, despite Rogers' issues, they are still the lesser evil compared to the rest of their major competitors.

I'm kinda torn between the two situations here. On the one hand, Rogers could be a little understanding. It's not like he's trying to get out of the contract, just suspend and start up where he left off when he gets back.
On the other hand, he DID sign a contract. If deployment was a concern of his, he could have asked to have a condition put into the contract.


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PostPosted: Fri May 21, 2010 12:37 pm
 


Shaw out west is a different beast then Shaw out east. Shaw has a much smaller footprint out east as compared to out west and rivals telus. Telus out west is like Bell out east... the big boy on the block for decades and have been using that to the full extent to the point of abusing customers. Telus has been hemorrhaging customers like mad to Shaw out here and people say the reason is the customer service and who can blame them. For so long it was either Telus or Bell and they were in cahoots with each other.


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PostPosted: Fri May 21, 2010 12:49 pm
 


What yer saying doesn't paint Shaw in a good light from what I saw. At the time, Shaw was the only game in town for cable in Windsor, and they acted like it!
I remember one time the cable was out for a week. Honest to shit, a week. Despite my and other's calls and complaints to billing, we still got charged for the entire month.
I guess that contract between parties only applied to me paying for service, regardless of whether I'm actually getting it.


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PostPosted: Fri May 21, 2010 12:56 pm
 


:|


Last edited by Public_Domain on Sat Feb 22, 2025 10:17 pm, edited 1 time in total.

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PostPosted: Fri May 21, 2010 1:01 pm
 


DerbyX DerbyX:
I got fed up with Rogers awhile back and flat out canceled my internet and phone at once. Told them straight out it was customer service and I'd have dumped them for cable as well but I'm on the wrong side to get Bell sat.

Rogers is just AWFUL for service. This does not surprise me one bit.


I hear you, I had issues with Rogers as well, The wife calls them the phone nazis


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PostPosted: Fri May 21, 2010 1:01 pm
 


:|


Last edited by Public_Domain on Sat Feb 22, 2025 10:17 pm, edited 1 time in total.

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PostPosted: Fri May 21, 2010 1:08 pm
 


Shaw was where I went after all the bullshit I got from Bell, and they haven't let me down yet.

I aim to stay away from the big three in general (Bell, Telus, Rogers).


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PostPosted: Fri May 21, 2010 1:26 pm
 


Never had an issue with Shaw, Though I know others that never had a problem with bell ect....
I find Shaws CS to be very helpfull and professional.


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